Troubleshooting
The link does not open
Make sure that you copied the whole link. Usually, an email or chat message removed the end of the link.
If Groundwork shows a message about a problem in the map’s data source, send the message to your administrator. The message says what is wrong, and your administrator must fix it.
Sign-in does not work
Make sure that you sign in with the work account that your administrator gave access to. The map opens only for people who have access to its data. If sign-in still does not work, ask your administrator to check your access.
If you signed in with the wrong account, such as a personal account instead of your work account, you can clear the sign-in. Reset app also clears your maps, bookmarks and settings on this device, so first save anything that you still need.
- Press Reset app in the settings menu.
- Open the link again.
- Choose the other account.
The edit or add controls are missing
If the map is view-only, ask the person who sent you the link for a new link that lets you edit. A view-only map does not show the editing tools.
If the map is not view-only, do these checks:
- Make sure that your layer is not hidden. A hidden layer does not show its feature list or edit controls until you show the layer again.
- Complete or cancel any drawing or edit that is in progress. While one is active, most other controls are not available.
- If your map has more than one layer, make sure that the correct layer is active. The layer name at the top of the right-hand panel shows the active layer.
Features are missing from the list
To show all the features, turn off the highlighted controls above the list. While a control shows only some features, the count shows “N of M”.
To turn off the controls:
- Press the bookmark button or Nearby again.
- Open the Filter list and press Clear all.
A message says that Groundwork could not save your change
Choose one of the buttons on the message. The message says what Groundwork could not save, and why. The buttons depend on the cause:
- Discard my change and load the latest always shows.
- Try again shows if Groundwork could not send your change to the map’s data source. For example, the connection failed, or your sign-in expired. It also shows if someone else saved at the same time that Groundwork added your change to a newer copy.
- Download my change shows if your access is view-only. Use it to send your change to your administrator.
If you reload the page, you lose the message and your unsaved change.
Dates show in the wrong order
You can change the order with the language and region of your device. In edit mode, a date field comes from the browser. The browser sets the order of the day, month and year boxes from the language and region of the device. For example, a device set to the United States shows 03/09/2026, and a device set to Australia shows 09/03/2026. Groundwork cannot set that order.
Groundwork records the date correctly. It stores the date in the same way, whatever order you see, so colleagues on other devices see the correct date. Outside edit mode, Groundwork writes the date with the month as a word, such as 9 Mar 2026. So the day is always clear.
To change the order:
- Set the device’s language and region to a country that writes the day first (for example, Australia or the United Kingdom).
- Close the browser and open it again.
If the order does not change, also check the browser’s language setting. Some browsers have a language setting of their own.
The map looks wrong or does not load completely
If a layer shows a warning when it loads, tell your administrator what the warning says. The problem is possibly in that layer’s data.
If a notice lists a missing layer, Groundwork could not load the data of that layer. The layer shows again when the connection works again. If the notice says that Groundwork could not reach the map’s data source, press Retry on the notice to read the data source again.
If something does not respond, save your edits first. Then reload the browser tab. If you reload, you lose any change that you did not save.